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Help Centre
Frequently asked questions
Find clear answers to common questions about using the platform.
Accounts and access
Use the Create account link, enter the requested details, and follow the email verification steps. Additional verification may be requested before some platform features become available.
Open the verification area in your profile and follow the current instructions. The documents and steps shown in your account determine what is required.
Use the password reset option on the sign-in page and follow the instructions sent to the email address associated with your account.
Wallets and assets
Choose the asset in your wallet and use the deposit details displayed there. Confirm the asset, address, and network carefully before sending.
Timing varies by asset, network conditions, account checks, and the selected withdrawal method. Your account shows the status of each request.
Limits vary by asset and network. Check the current amount and fee information shown in the deposit or withdrawal flow before confirming.
Available pairs depend on the assets currently enabled. Visit Markets for public indicative pricing and check your account for the pairs available to you.
Security and support
Open the security settings in your profile and follow the steps for the authentication methods currently offered.
Change your password, review available security settings, and contact support promptly. Never share passwords, authentication codes, or recovery phrases.
The platform combines technical safeguards with account controls and user security practices. Review your security settings and protect your credentials.
Use the contact details on this page. Include enough context to identify the issue, but do not send passwords, authentication codes, or recovery phrases.
Ready to access the platform?
Create an account to manage your profiles, wallets, and supported assets, or sign in to continue to your account.